Terms of service

Terms of Service

Updated June 22th, 2026



1. Introduction

Welcome to Ottika Group NA Ltd. (“Ottika”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and online store (collectively, the “Services”). By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms and all related policies referenced herein.

If you do not agree to these Terms, you must discontinue use of the website and Services immediately.

Our online store is hosted by third-party service providers, including Shopify and other technology partners, which enable us to provide e-commerce functionality and related services.



2. Eligibility and Acceptable Use

By using our Services, you represent and warrant that:

  • You are at least the age of majority in your jurisdiction of residence; or

  • You have obtained the consent of a parent or legal guardian if required by law.

You agree not to:

  • Use our services for any unlawful, fraudulent, or unauthorized purposes;

  • Violate any applicable laws, regulations, or third-party rights;

  • Upload, distribute, or transmit malicious software, viruses, or harmful code;

  • Interfere with the operation, security, or integrity of the website;

  • Attempt to gain authorized access to any systems, accounts, or networks connected to the Services;

  • Use automated means to scrape, harvest, or collect data from the website without authorization.

We reserve the right to suspect or terminate access to the Services for any violation of these Terms.



3. Products and Services

Ottika offers eyewear, contact lenses, accessories, and related services through its website and retail channels.

We make reasonable efforts to accurately display product descriptions, specifications, images, colors, and pricing. However, we cannot guarantee that product images, colors, or displays viewed on your device will accurately reflect the actual product.

We reserve the right to:

  • Limit quantities available for purchase;

  • Refuse or cancel orders;

  • Restriction sales by personal, account, region, or jurisdiction;

  • Modify product offerings, specifications, availability, or pricing at any time without notice;

  • Discontinue products or services without liability.

All purchases remain subject to product availability and acceptance by Ottika.



4. Orders, Billing, and Account Information

By placing an order, you agree to provide accurate, current, and complete information, including billing, shipping, payment, and contact details.

Ottika reserves the right to:

  • Refuse, cancel, or limit any order;

  • Reject orders suspected of fraud, unauthorized activity, resale, or abuse;

  • Request additional verification before processing an order.

If an order is modified or canceled, we may attempt to notify you using the contact information provided during checkout.

You are responsible for maintaining the accuracy of your account information and promptly updating any changes.



5. Pricing and Payment
All prices displayed on the website are subject to change without notice.

While we strive for accuracy, pricing errors, typographical errors, or inaccuracies may occasionally occur. We reserve the right to correct such errors and cancel or refuse orders affected by incorrect pricing or information, including after an order has been submitted.

Applicable taxes, duties, customs fees, and shipping charges may be added where required.



6. Returns and Exchanges
Returns, exchanges, refunds, and warranty claims are governed by our Return Policy, which forms part of these Terms of Service.

By making a purchase, you acknowledge and agree to the terms of the applicable Return Policy.



7. Third-Party Services, Tools, and Links
Our website uses third-party websites, services, applications, content, payment platforms & methods, integrations, tools, and resources.

We also utilize third-party providers for:

  • E-commerce functionality;

  • Payment processing;

  • Shipping and logistics;

  • Customer support;

  • Marketing and advertising;

  • Analytics and performance monitoring;

  • Website hosting and infrastructure.

These third-party services are provided independently and may be governed by their own terms, conditions, and privacy policies.

Ottika does not own, control, monitor, or endorse third-party services and makes no representations regarding their content, availability, security, accuracy, or practices.

Your use of any third-party service is solely at your own risk. Ottika shall not be responsible or liable for any loss, damage, claim, or dispute arising from your interaction with any third-party website, service, product, application, or provider.



8. Intellectual Property
All content available on this website, including but not limited to:

  • Text

  • Graphics

  • Logos

  • Images

  • Product descriptions

  • Videos

  • Website design

  • Software and functionality

is owned by or licensed to Ottika and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, sell, or exploit any content from the website without prior written consent from Ottika.



9.  User Content and Submissions
Any feedback, suggestions, reviews, ideas, comments, or other materials submitted to Ottika may be used by us without restriction, compensation, or obligation to maintain confidentiality.

You represent and warrant that any content you submit:

  • Does not violate any law or third-party rights;

  • Is not defamatory, misleading, fraudulent, abusive, or unlawful;

  • Does not contain malware, viruses, or malicious code.

Ottika reserves the right, but not the obligation, to remove any content submitted through the website at its sole discretion.



10. Accuracy of Information
While we make reasonable efforts to ensure the information on our website is accurate and current, we do not guarantee that all content, product descriptions, pricing, availability information, or other materials are complete, accurate, or up to date.

Information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for decision-making.

Use of any information on this website is at your own risk.

 


11. Prohibited Activities
You may not use the website or Services to:

  • Violate any applicable law or regulation;

  • Infringe upon intellectual property rights;

  • Harass, threaten, abuse, or discriminate against others;

  • Submit false or misleading information;

  • Collect personal information without authorization;

  • Transmit malicious software or harmful code;

  • Interfere with website security or functionality;

  • Conduct scraping, phishing, spamming, or fraudulent activities.

Violation of this section may result in immediate suspension or termination of access to the Services



12. Disclaimer of Warranties
The Services, website, products, content, and related materials are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Ottika disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy

  • Reliability

  • Availability

  • Security

We do not guarantee uninterrupted, error-free, secure, or continuous operation of the website or Services.



13. Limitation of Liability
To the maximum extent permitted by applicable law, Ottika Group N A Ltd., its affiliates, directors, officers, employees, contractors, agents, suppliers, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to:

  • Use or inability to use the Services;

  • Product purchases;

  • Website interruptions or errors;

  • Data loss;

  • Security breaches;

  • Third-party services or content;

  • Lost profits, revenue, savings, business opportunities, or goodwill.

Where liability cannot be excluded by law, it shall be limited to the maximum extent permitted by applicable law.



14. Indemnification
You agree to defend, indemnify, and hold harmless Ottika Group N A Ltd., its affiliates, directors, officers, employees, contractors, suppliers, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from:

  • Your breach of these Terms;

  • Your misuse of the Services;

  • Your violation of any law or third-party rights.



15. Termination
We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or engaged in conduct that may harm Ottika, its customers, or its business operations.

Termination shall not affect any rights, obligations, or liabilities accrued prior to termination.

 

 

16. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

 


17. Entire Agreement
These Terms, together with our Privacy Policy, Return Policy, and any other policies referenced on the website, constitute the entire agreement between you and Ottika regarding your use of the Services and supersede all prior agreements, communications, and understandings.



18. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Canada and the applicable laws of the Province of Ontario, without regard to conflict of law principles.



19. Changes to These Terms
Ottika reserves the right to modify, update, or replace these Terms at any time by posting the revised version on the website.

Your continued use of the website or Services following any changes constitutes acceptance of the updated Terms.

 


20. Contact Information
If you have any questions regarding these Terms of Service, please contact us at:

Ottika Group N A Ltd.
Email: customerservice@ottikacanada.com