Shipping policy

Shipping Policy

Updated June 22th, 2026

Welcome to Ottika Group NA Ltd. (“Ottika”, “we”, “us”, or “our”).



1. Overview
Ottika is committed to processing and shipping orders as efficiently as possible. Shipping times may vary depending on product availability, customization requirements, destination, courier services, and other factors beyond our control.

All estimated delivery and processing times are provided as guidelines only and are not guaranteed unless expressly stated otherwise.


2. Order Processing Times
A). Ready-to-Ship Products
Products marked as Ready to Ship are typically processed and dispatched within 48 business hours of order confirmation.

B). Prescription and Customized Lens Orders
Orders requiring prescription lenses, lens customization, specialty coatings, tinting, or other optical services generally require 5–7 business days for processing before shipment.

Certain lens types or custom services may require additional processing time.

C). Same-Day Shipping
Eligible products may qualify for same-day shipping when ordered before 5:00 PM EST on a business day.

Same-day shipping eligibility will be indicated on the product page where applicable.



3. Shipping Methods and Carriers
Orders are shipped using reputable carriers, including but not limited to:

  • Canada Post.

  • UPS.

  • DHL.

  • Purolator.

Carrier selection is determined based on destination, shipping method selected, product type, and operational requirements.

If an order contains multiple items, Ottika may ship items together or separately at its discretion.



4. Delivery Timeframes
A). Canada
Standard delivery typically takes 5–7 business days after shipment depending on location and postal code.

B). USA
Standard delivery typically takes 7-10 business days after shipment depending on location and zip code.

C). International & European Union (EU) Orders
International delivery times vary by destination country, customs processing, local postal services, and selected shipping method.

Ottika is not responsible for delays caused by:

  • Customs inspections or clearance procedures;

  • Carrier service interruptions;

  • Weather conditions;

  • Public holidays;

  • Labor disruptions;

  • Government actions;

  • Other events beyond our reasonable control.

Delivery estimates are not guaranteed.



5. Meta Smart Glasses Shipping Exception
The following products are subject to special shipping requirements:

  • Meta Glasses;

  • Ray-Ban Meta Glasses;

  • Oakley Meta Glasses.

A). International & USA Orders
All international & USA shipments containing Meta products will be shipped exclusively via DHL and require a signature upon delivery.

B). Canadian Orders
All Canadian shipments containing Meta products require a signature upon delivery regardless of the carrier used.

C). Additional Restrictions
Ottika reserves the right to apply additional shipping verification, security measures, or carrier requirements for Meta products due to their value, technology components, and manufacturer requirements.

Failure to accept delivery or provide a required signature may result in delays, return shipping charges, or cancellation fees where applicable.



6. Shipping and Billing Addresses
A). Shipping Address
The shipping address is the location where your order will be delivered.

B). Billing Address
The billing address is the address associated with your payment method.

For security and fraud-preventation purposes, Ottika may request additional verification when billing and shipping addresses differ.

Ottika reserves the right to delay, hold, or cancel orders pending address verification.



7. Shipping Charges
Shipping costs are calculated based on factors including:

  • Product type;

  • Package size and weight;

  • Delivery destination;

  • Shipping method selected.

Applicable shipping charges will be displayed during checkout before payment is completed.



8. Duties, Taxes, and Import Charges
A). International Orders
may be subject to:

  • Customs duties;

  • Import taxes;

  • Brokerage fees;

  • Government-imposed charges.

B). USA Orders
Customs, duties, and taxes are included in the price and are paid at checkout, unless mentioned on checkout. Local taxes applicable as per state laws.

These fees are assessed by local authorities and are the sole responsibility of the customer.

Ottika has no control over such charges and cannot estimate their amount.

Refusal to pay customs fees may result in returned shipments, additional charges, or forfeiture of the shipment without refund.



9. Shipping Insurance, Loss, and Claims
Customers may have the option to purchase shipping insurance where available.

A). Insured Shipments
If shipping insurance is purchased and the carrier approves the claim, eligible lost or damaged shipments may qualify for reimbursement, replacement, or store credit in accordance with carrier policies and claim requirements.

B). Uninsured Shipments
Orders shipped without insurance are generally not eligible for loss or damage claims, reimbursement, replacement, or compensation unless otherwise approved by the shipping carrier.

Ottika's responsibility for shipped orders ends when the package is transferred to the carrier and tracking information confirms acceptance by the carrier.

Claim approvals remain subject to the carrier's investigation and determination.



10. Lost, Delayed, or Missing Packages
Customers should monitor tracking information provided after shipment.

If your package has not arrived within the estimated delivery timeframe, please contact us after the carrier's estimated delivery date has passed.

When contacting us, please provide:

  • Order number;

  • Customer name;

  • Tracking number (if available);

  • Description of the issue.

Customer Service Email:

customerservice@ottikacanada.com

Ottika will assist in initiating carrier investigations where applicable but cannot guarantee claim approval or delivery outcomes.



11. Delivery Confirmation and Signature Requirements
Certain orders may require:

  • Signature confirmation;

  • Adult signature confirmation;

  • Identity verification;

  • Delivery appointment scheduling.

Signature requirements may be imposed based on:

  • Product value;

  • Shipping destination;

  • Carrier requirements;

  • Fraud-prevention measures;

  • Product-specific restrictions.

Failure to comply with delivery requirements may result in returned shipments and additional shipping charges.



12. Policy Changes
Ottika reserves the right to modify this Shipping Policy at any time without prior notice. Updated versions will be posted on our website and become effective immediately upon publication.

Continued use of our website and services constitutes acceptance of the revised Shipping Policy.



13. Contact Information
For questions regarding shipping, delivery, or tracking, please contact:

Ottika Group N A Ltd.
Email: customerservice@ottikacanada.com