Privacy policy

Privacy Policy

Updated June 22th, 2026

Welcome to Ottika Group NA Ltd. (“Ottika”, “we”, “us”, or “our”).


At Ottika, we respect your privacy and are committed to protecting the personal, business, and financial information you provide to us. We maintain strict confidentiality regarding the information associated with your orders, including your name, address, country, payment information, purchase history, prescription details, measurements, and other personal data.


This Privacy Policy explains the types of information we collect, how we use and disclose that information, and the measures we take to safeguard your privacy.

 

 

1. Personal Information

“Personal Information” refers to any information that can identify an individual, excluding certain business contact information. This includes, but is not limited to:

  • Name;

  • Mailing address;

  • Telephone number;

  • Email address;

  • Date of birth;

  • Payment card and billing information;

  • Purchase and order history;

  • Prescription information and measurements.

 

 

2. Collection, Use, and Disclosure of Information

Ottika collects, uses, and discloses personal information only as necessary to provide products and services, improve customer experience, fulfill legal obligations, and better understand customer preferences.


A). Collection of Information

We may collect personal information through voluntary submissions, website interactions, cookies, and transactions conducted through our retail stores or online platforms.


Information may be collected when you:

  • Purchase, exchange, or return products online or in-store;

  • Create an account or place an order;

  • Contact our customer service team;

  • Participate in contests, promotions, surveys, or marketing initiatives;

  • Subscribe to newsletters or promotional communications;

  • Verify your identity for security purposes;

  • Confirm eligibility for products, services, or promotions;

  • Enable us to generate internal business and statistical reports;

  • Assist us in complying with legal and regulatory requirements.


B). Use of Information

We use personal information for the purposes for which it was collect, including:

  • Processing and fulfilling orders;

  • Providing customer support;

  • Managing accounts and transactions;

  • Improving our products, services, and website experience;

  • Conducting analytics and internal reporting;

  • Communicating important updates, promotions, or service- relation information;

  • Meeting legal, regulatory, and security requirements.


We will not use your personal information for purposes other than those identified at the time of collection without obtaining your consent where required by applicable law.


C). Disclosure of Information

Ottika does not sell or rent information to third parties.


We may disclose personal information to affiliated companies and authorized service providers when necessary to operate our business and provide services to our customers. We may also disclose information:

  • To prevent, detect, or investigate fraud, theft, or other unlawful activities.

  • For debt collection or account recovery purposes.

  • To comply with applicable laws, regulations, court orders, or legal processes.

  • To government authorities, regulatory bodies, law enforcement agencies, or financial institutions when legally required.

  • To protect the rights, property, security, or safety of Ottika, its customers, or others.

 

 

3. Third-Party Services and Providers

To operate our website and deliver our products and services, Ottika engages third-party service providers, platforms, applications, and technologies, including but not limited to:

  • Payment processors;

  • Shipping and logistics providers;

  • Website hosting providers;

  • Analytics and performance monitoring services;

  • Marketing and advertising platforms;

  • Customer support and assistance tools;

  • E-commerce and technology partners.


These third parties may have access to certain personal information solely for the purpose of performing services on our behalf and are expected to maintain appropriate confidentiality and security measures.


However, third-party providers operate independently and maintain their own privacy policies, terms of service, and data-handling practices. While Ottika makes reasonable efforts to work with reputable service providers, we do not own, manage, or control these third parties and cannot guarantee their conduct or privacy practices.


Accordingly, Ottika is not responsible or liable for the privacy practices, security measures, content, policies, or actions of any third-party websites, applications, services, or providers. We encourage users to review the privacy policies of any third-party services they interact with.

 

 

4. Cookies and Currency Conversion

Our website uses cookies and similar technologies to enhance your browsing experience and improve website functionality.


By using our website, you consent to the processing of your IP address by authorized third-party services for the purpose of determining your geographic location and displaying prices in your local currency. To maintain a consistent shopping experience, your selected currency may be stored in a temporary session cookie within your browser.

 

 

5. Data Security

Ottika implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. 

 

 

6. Changes to This Privacy Policy

Ottika reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective upon posting the revised policy on our website. Continued use of our website and services following any updates constitutes acceptance of the revised Privacy Policy.

 

 

7. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact Ottika through the contact information provided on our website.